Frequently Asked Questions
Everything you need to know about AFERIY portable power solutions.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your power station leaves our warehouse.
Do AFERIY products come with a warranty?
Yes, all AFERIY portable power stations and solar panels come with a comprehensive 2-year manufacturer warranty that covers any defects in materials or workmanship.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, provided it is in like-new condition.
Can I use AFERIY power stations while they are charging?
Absolutely. Our units support pass-through charging, allowing you to power your essential devices while the station is being recharged via AC outlet or solar panels.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for eligible customers.
Are the solar panels waterproof?
Our solar panels feature an IP65 or higher water-resistance rating, making them resistant to splashes and light rain, though they should not be submerged in water or left out in heavy storms.