Returns & Exchanges
At AFERIY, we stand behind the quality of our portable power stations and solar solutions with a 30-day satisfaction guarantee. If your electronics do not meet your expectations, we offer a streamlined return process to ensure your energy needs are always met.
Initiate Return Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the device in its original box with all included accessories, cables, and documentation to prevent damage during transit.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized courier location; ensure you retain the tracking number for your records.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing